Smithsonian Channel
Troubleshooting

Troubleshooting

Video & Audio Playback

I'm having trouble getting programs to play/video is skipping.
I am having difficulty with audio. What should I do?
I'm having trouble getting my Chromecast to stream.

E-mail

Customer Care hours are 9AM – 3AM ET 7 days a week

SmithsonianChannel.com | Privacy Policy | Terms of Use | Video Services Policy | Mobile Application End User License Agreement | Closed Captions

© 2010-2020 SNI/SI Networks L.L.C. All rights reserved. Smithsonian Channel is a trademark of Smithsonian Institution. SNI/SI Networks L.L.C. is an authorized user. This website is intended for viewing solely in the United States and its territories and possessions.

Smithsonian Channel is accessible for viewing solely in the United States and its territories and possessions. Minimum high-speed broadband connection is required for viewing. Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Android, Android TV, Google Play and Chromecast are trademarks of Google inc. iPhone, iPad, and Apple TV are registered trademarks of Apple Inc. Roku and the Roku logo are trademarks and/or registered trademarks of Roku, Inc. in the United States and other countries. PlayStation is a trademark of Sony Computer Entertainment, Inc. Hulu is a registered trademark of Hulu, LLC.