I'm having trouble getting programs to play/video is skipping.

First, check your bandwidth. For the best experience, we recommend a downstream bandwidth of 3 Mbps or higher.

Second, try force-quitting the Smithsonian Channel app and re-launching it.

If you’re still experiencing video playback issues, please get in touch with customer support and provide as many details as possible about your device and the titles of the videos.

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